To our customers,

Together, we find ourselves in an extraordinary situation with COVID-19. In the past few weeks, things have moved very quickly, and this pandemic is affecting all of our communities, our families and our very way of life.

We are here to help you – we know how critical it is that you stay connected to essential services, including Internet, and phone. We also need to keep our employees safe and healthy, which is why we’re continuing to make operational changes.

Meeting Customer Needs

  • We continue to focus on network reliability and performance, with network engineers, operations centers and maintenance crews working tirelessly to ensure that our services continue to perform as you expect and need.

  • Everyone can access out-of-home WiFi hotspots: ZochNet WiFi Hotspots in out-of-home locations are available for free to anyone who needs them to support communities through this challenging time.

  • We have phone support: We have already transitioned our customer care representatives to work from home. We are working around the clock to help our call center make this transition to work from home while continuing to support our customers. We appreciate your patience in case you experience longer wait times with our phone representatives.

Protecting our Employees and Customers

We appreciate your patience as we implement new guidelines to help keep our customers and our teammates safe and healthy:

  • We are reducing our office hours and the services available there: ZochNet office provide essential support to keep you connected to your Internet. We want to continue to meet the needs of customers while limiting potential exposure of our employees and customers. We have closed our Blue Moon office and have set up our staff to work from home, To check the status and hours of our ZochNet office, visit ZochNet.com.

  • Our technicians will-not enter customers’ homes: Our technicians will-not enter customers’ homes, but just ensure they are connected to their internet, that they need right now. We have increased safety measures, such as asking our technicians to wipe their hands, devices and cable before they hand them to you when doing installs and additional sanitization practices. We have also given our technicians new guidelines for customer interactions to help keep them and you safe at this time.

  • Working from home: To support public health efforts, we’ve asked every employee who is able to, to work from home. This includes our administration and customer care representatives who are continuing to work to meet your needs.

We will continue to work hard to deliver the services you depend on and provide frequent updates on those efforts. For the latest information on our response to the coronavirus and tips, please visit ZochNet.com. Thank you for continuing to trust ZochNet to keep you connected, and please stay safe.



Robert M. Zoch III
President & CEO, Unified Communications Inc dba ZochNet